Assistive devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. live casino online will take reasonable efforts to ensure that customers using assistive devices will not be prevented from accessing our goods and services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Web Site Accessibility Design Guidelines
Our website is designed with the WCAG 2.0 A and AA accessibility guidelines in mind.
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Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No additional fee will be charged for the use of a support person.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, live casino online will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the reception/front entry area of the Ottawa location of live casino online. This notice is on live casino online’s website and as appropriate, will also be placed and on its outgoing telephone greeting.
Training
live casino online will provide training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
All employees who deal with the public or third parties on behalf of live casino online or who participate in developing live casino online’s practices for providing goods and services will be trained.
This training will be provided to staff as part of the new hire process during the first month of service.
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Staff will also be trained when changes are made to the accessible customer service plan.
Training will include:
- For Ontario locations, an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- live casino online’s plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How do use any assistive devices provided by live casino online at its facilities ? What to do if a person with a disability is having difficulty in accessing live casino online’s goods and services
Feedback process
Customers who wish to provide feedback on the way live casino online provides goods and services to people with disabilities can contact live casino online by telephone, using the telephone number published on live casino online’s website, or by sending physical or email to the addresses provided.
All feedback, including complaints, should be directed to Human Resources:
USA Headquarters
live casino online
225 E. John Carpenter Freeway, Suite 1500
Irving, Texas 75062 U.S.A.
Phone: +1 (817) 569-8900?
Toll-free: (888) 762-8736
Canada Location:
live casino online Canada Technologies Inc.
Suite 200, 40 Hines Rd, Ottawa, ON, Canada K2K 2M5
Email: NA_HR_Benefits@TrendMicro.com
Telephone: 613-599-4505
Upon receiving feedback, live casino online will evaluate the complaint or request and attempt to identify reasonable modifications to its facilities or processes and procedures to address the concern. If necessary, live casino online will contact the person providing the feedback to seek additional information or suggestions. Customers can expect to hear back in 3-5 business days.
Notice of availability
live casino online will notify the public that our policies are available upon request by posting a link on the live casino online website at .
Modifications to this or other policies
Any policy of live casino online that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
